Refund/Cancellations
Refunds and Cancellations
As a platform facilitating user-to-user transactions, we aim to provide a safe and seamless experience for our users. Please note the following terms regarding refunds and cancellations:
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Platform Service Fees:
- Our platform charges a service fee for posting ads or promoting listings. These service fees are non-refundable once the ad is live on our platform.
- If a listing fails to go live due to a technical error or policy violation, you may be eligible for a refund of the service fee. Please note that the time required to process the refund and credit the amount to the customer’s bank account is typically between 5 to 7 working days. Please contact our support team for assistance at [support@suada.ai]
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Transaction Refunds:
- As an intermediary, we do not directly handle payments or refunds for items sold between users.
- Buyers and sellers are responsible for resolving any disputes regarding refunds or cancellations. We encourage users to thoroughly communicate and understand the terms of the sale before completing a transaction.
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Escalation of Disputes:
- In the event of unresolved disputes, users can reach out to us for guidance, but we cannot guarantee a resolution.
- Users are advised to use secure payment methods and verify the details of the transaction before proceeding.
For any queries related to platform fees or technical issues, please contact us at [support@suada.ai].