Shipping Policy

As a platform for listing items, we do not manage or oversee the shipping process directly. Buyers and sellers should agree on the shipping terms before finalizing any transactions. Below are guidelines for shipping arrangements:

Seller’s Responsibility:

1. It is the seller’s responsibility to clearly state the shipping options, costs, and timelines in their listing.
2. Sellers should aim to dispatch items within a reasonable timeframe (e.g., 2-5 working days) after receiving payment.

Buyer’s Responsibility:

1. Buyers should verify the shipping details provided by the seller and clarify any concerns before making a purchase.
2. Tracking information should be requested from the seller once the item is shipped.

Shipping Disputes:

1. In case of any issues related to shipping, such as delays, lost packages, or damage during transit, buyers and sellers should work together to resolve the matter.
2. Our platform is not liable for any loss or damage that occurs during the shipping process, as we do not handle the shipment directly.

Recommended Practices:

1. Sellers are encouraged to use reputable shipping carriers that provide tracking services.
2. Buyers are advised to retain a copy of the shipping receipt and tracking information until the item is received.

For any platform-related inquiries, feel free to contact us at [support@sauda.ai].